Refund policy

Because our happy mail products and subscription envelopes are prepared and packed especially for each customer, all sales are final and non-refundable.

We are unable to offer refunds, returns, or exchanges for subscription payments, individual orders, or items you simply change your mind about after purchasing.

However, I want you to be delighted when your mail arrives! If an item is damaged during shipping, please email hello@itscalledmail.com and let me know what happened. I’ll be happy to replace the damaged item at no additional charge to you.

Thank you so much for supporting It’s Called Mail and for understanding that, as a small business, this policy helps us continue creating thoughtful surprises for your mailbox.